Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at camiloguifarro6@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at camiloguifarro6@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at camiloguifarro6@gmail.com.
- El producto debe estar sin usar, sin lavar y en perfectas condiciones.
- Debe incluir su embalaje original, etiquetas y todos sus accesorios.
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No se aceptan devoluciones en productos íntimos, personalizados o artículos en oferta final.
- Envía un correo electrónico a camiloguifarro@gmail.com con tu número de pedido y el motivo de la devolución.
- Nuestro equipo revisará la solicitud en un plazo de 24 a 48 horas y te enviará las instrucciones junto con la dirección de envío.
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Prepara el paquete de forma segura para evitar daños durante el trayecto.
- Por defectos o errores: Si recibes un producto dañado o incorrecto, nosotros asumiremos el 100% de los costos de envío de la devolución.
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Por cambio de opinión: Si decides devolver el producto por razones personales, los costos de envío correrán por cuenta del cliente.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at camiloguifarro6@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at camiloguifarro6@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at camiloguifarro6@gmail.com.
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Condiciones de los Paquetes y Artículos
Para que podamos procesar tu devolución, los artículos deben cumplir los siguientes requisitos:
- El producto debe estar sin usar, sin lavar y en perfectas condiciones.
- Debe incluir su embalaje original, etiquetas y todos sus accesorios.
- No se aceptan devoluciones en productos íntimos, personalizados o artículos en oferta final.
- Proceso de Devolución
Para iniciar el proceso de envío del paquete de vuelta, sigue estos pasos: - Envía un correo electrónico a [Tu Correo Electrónico de Soporte] con tu número de pedido y el motivo de la devolución.
- Nuestro equipo revisará la solicitud en un plazo de 24 a 48 horas y te enviará las instrucciones junto con la dirección de envío.
- Prepara el paquete de forma segura para evitar daños durante el trayecto.
- Costos de Envío por Devolución
- Por defectos o errores: Si recibes un producto dañado o incorrecto, nosotros asumiremos el 100% de los costos de envío de la devolución.
- Por cambio de opinión: Si decides devolver el producto por razones personales, los costos de envío correrán por cuenta del cliente.
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Reembolsos
Una vez que recibamos e inspeccionemos el paquete en nuestro almacén, te notificaremos por correo electrónico sobre la aprobación o rechazo de tu reembolso.
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Package and Item Conditions
For us to process your return, the items must meet the following requirements:
- The product must be unused, unwashed, and in perfect condition.
- It must include its original packaging, tags, and all its accessories.
- Returns are not accepted on intimate items, customized products, or final sale items.
- Return Process
To start the process of sending the package back, follow these steps: - Send an email to [Tu Correo Electrónico de Soporte] with your order number and the reason for the return.
- Our team will review the request within 24 to 48 hours and send you the instructions along with the shipping address.
- Prepare the package securely to avoid any damage during transit.
- Return Shipping Costs
- Due to defects or errors: If you receive a damaged or incorrect product, we will cover 100% of the return shipping costs.
- Due to change of mind: If you decide to return the product for personal reasons, the shipping costs will be covered by the customer.
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Refunds
Once we receive and inspect the package at our warehouse, we will notify you by email regarding the approval or rejection of your refund.